Tail Lift Weight Testing Trailer - Safety Bulletin - November 2017
The use of weight testing trailers in the tail lift industry is very popular, in fact our parent company Humberside Tail Lifts operates four of these.
During an internal review of our Safe Working Practices, it came to our attention that the handbrake on our trailers was not always engaging when applied and this was after the trailer had been backed onto the tail lift platform. We found that this was due to the reversing cam mechanism engaging which is fitted on all “braked” trailers and this was intermittently preventing our trailer handbrake working.
Whilst we have always used wheel chocks on our trailers in addition to a heavy duty securing strap during weight tests, if you operate a weight testing trailer we recommend that you review your Safe Working Practices in light of this information.
Raising Stock Levels, Reducing vehicle downtime! - September 2017
We are pleased to announce that we have recently increased our stock holding of genuine Tail Lift & Shutter parts by nearly 60% and this is to meet the increased demand for our parts since the beginning of this year.
This is definitely a win-win situation for both ourselves and our customers as it means that we are less reliant on our suppliers, it allows us to react more efficiently to our customer’s requirements and the end result is that we help our customers get their vehicles back on the road even faster. In an age when operators are doing everything possible to reduce their vehicle’s downtime, this step has been warmly welcomed by many national fleet users.
Moving forward, we also have ambitious plans to continue increasing our stock holding by further expanding our National Parts Centre warehouse. In addition, we are also currently recruiting more staff to manage the surge in business and our fourteen incoming telephone lines. Our key focus has always been on providing the very best levels of customer service and support, but with these new business initiatives we expect to further enhance our customer’s overall experience.
Parts-4-Tail Lifts appointed Preferred Parts Supplier for the UK by BAR Cargolift- August 2017
As official Parts Distributors for BAR Cargolift for the last 12 years, we are delighted to announce our “promotion” and appointment as the UK’s Preferred Supplier of genuine BAR Cargolift parts.
As part of this appointment Parts-4-Tail Lifts now stock a much wider range of genuine BAR Cargolift parts as recommended by BAR Cargolift Germany, and this stock is now available and held at our National Parts Centre in Hull.
With orders accepted up to 4.30pm daily (Mon-Fri) for next day delivery, customers can now enjoy a speedier service with their BAR Cargolift genuine parts arriving faster, along with enjoying reduced delivery costs.
Diane’s Wing-Walk raises £700.00 for Cancer Research UK - June 2017
Everyone at Parts-4-Tail Lifts are pretty much in awe of Diane Wells who completed her Wing Walk yesterday (25th June) and raised a total of £700.00 for her chosen charity – Cancer Research UK.
Diane wrote “I have always had a fear of heights, probably due to the fact that I am slightly “vertically challenged” myself, but I decided to face my fears! Thank you, to all that donated and supported me over the weekend.”
Well done Diane! (What’s next?)
It's Show Time! The CV Show starts at 08.30 next Tuesday 25th April - Visit us on Stand 4C19 - April 2017
This will be our 14th CV Show that we have exhibited at and to celebrate we have a completely new stand design but we are still located in our usual position between Halls 5 & 4, Stand 4C19. (At the top of the stairs on the Ford stand, keep right and we are the 2nd stand along)
This year’s show looks like it is going to be a sell out and very busy. Making a return this year is Ratcliff Palfinger and as usual Dhollandia, DEL, Anteo and BAR all have stands in halls 3 & 4. Also making a return at this year’s show is DAF Trucks whose stand is always well attended.
Parts-4-Tai Lifts stand team this year will be Phill Saddington, David Conman and Debbie McCrea and we look forward to welcoming you and catching up with all of our existing valued customers and friends whom are visiting the show this year.
If you don’t already use us for your Tail Lift & Shutter parts, come and see us and let us explain to you why we are the UK’s largest and most successful supplier of Genuine Tail Lift & Shutter parts and how we can help you get your vehicles back on the road fast.
Visit us on Stand 4C19 - Show times: Tues 25th April to Thurs 27th April 08:30 to 17:30 daily.
Experienced Tail Lift Parts Advisor returns to us - March 2017
We are pleased to announce that Chris Lane will be re-joining the Company.
Chris previously worked with us as a Tail Lift Parts Advisor for around 5 years and did an excellent job. We are sure that our customers' who remember Chris will join us in welcoming him back to Parts-4-Tail Lifts and to the Tail Lift industry generally and look forward to catching up with him.
Chris starts back with us on Monday 24th April.
Mobile Tail Lift Engineer required – Based in Hull - POSITION NOW FILLED - August 2016
Whilst this position is now filled, if you have experience with Tail Lifts and you would be interested in joining a professional forward thinking company please send your CV to email@example.com
Working from our main Workshop, the successful candidate will be expected to travel throughout North, East, South Yorkshire and Lincolnshire to carry out repairs, servicing and roadside breakdowns on all makes of Tail Lifts and vehicle Shutter Doors. The Candidate will preferably be from a fork lift, plant equipment, agricultural equipment or commercial vehicle repair background; applicants should be experienced in hydraulic, electrical and mechanical repairs. And whilst advantageous, specific knowledge of tail lifts is not essential as full product training will be given.
Responsibilities include being part of an out-of-hours call out roster and this will normally involve 1 weekday night on call per week and approximately every 7th weekend, along with 1 or possibly 2 Bank Holidays each year.
This varied role would suit someone who likes to be out and about visiting various locations, has good customer service skills and is self motivated.
Humberside Tail Lifts Ltd is one of the UK's leading Tail Lift repair specialists and we can offer secure employment, along with a company service van and market leading rates of pay. Additional company benefits include a basic healthcare scheme, company supplied work wear, on call and call out payments and excellent overtime earning potential.
Interested applicants are invited to email us at: firstname.lastname@example.org
Introducing the all new Power-4-All ---"The complete Tail Lift Service Van mobile power system!" - March 2016
We are proud to exclusively offer the all-new Tail Lift Service Van mobile power system.
Provides remote power from your vans engine running at low RPM with "key-out" security funbction on every unit.
Provides power to:
- Operate Tail Lifts and carry out weight tests
- Weld up to 200amps
- Operate your 110v power tools (upto 3.5KW)
- Jump start 24v & 12v vehicles
- Reduces payload by around 123kg!
- Frees up Load Space
- Proven technology with Long-lift expectancy
To watch the Demo Video - Click Here
For more information - Click here!
Dhollandia Genuine Parts - Quality lifted further with ZINC-NICKEL finish for small parts - December 2015
DHOLLANDIA has realized quantum leaps forward in the quality of finished product over the last decade. When DHOLLANDIA introduced Protection PLUS in 2007, this finish was right at the top of the average finish available in the tail lift industry. Some manufacturers offered zinc-phosphate plus powder coating. Other manufacturers offered epoxy KTL. But no one else offered the innovative technologies of 3-cation zinc-phosphate plus epoxy KTL plus polyester powder coating combined in one single finish process.
The introduction of HOT-DIP ZINC PLATING in 2012, was a next giant step towards offering maximum, unrivalled corrosion protection. DHOLLANDIA was the first manufacturer in mainland Europe to offer hot-dip zinc plating, or GALVANISED finish, as standard finish on a wide assortment of mainstream product. In the early days, clients could select either finish at the same price. Now, the large majority of clients choose to receive DHOLLANDIA lifts in hot-dip zinc plated finish for obvious quality reasons. Only a small portion of product is still supplied in Protection PLUS finish, which still ranks at the top of the available alternative finishes offered in the tail lift market.
Because of the great advantage that hot-dip zinc plating protects the outside and the inside of steel structures alike (*), the scope of application was quickly broadened from lift frames and mounting plates to complete steel cantilever platforms. (* e-coatings and conventional paint systems only provide outside corrosion protection, no inside enhancements).
Today, DHOLLANDIA embraces a prime-quality ZINC-NICKEL plating finish for the smaller mechanical structures, articulation pins, couplings, bolts, etc… ZINC-NICKEL offers a much better corrosion protection than the technologies used so far, apart from other advantages such as improved hardness and reduced hydrogen embrittlement. Qualities that will prove to be extremely useful on specific tail lift components, such has the articulation pins. Current plans also include the zinc-nickel plating of hydraulic cylinders. Apart from the rise in build quality, the assembly of zinc-plated cylinders on hot-dip zinc plated lift frames will definitely lead to more color homogeneity, and improved aesthetical looks.
Zinc-Nickel plating will be introduced gradually over the next couple of months, on newly built tail lifts first, and on spare parts for older lifts in a second phase. Loyal to the corporate values, these chemical processes are applied in state-of-the-art production lines, with maximum respect for our living environment.
February 2015 - CV Show 2015
Visit our stand at this year’s CV Show and let us explain to you how we can offer you a one-stop-shop for best value genuine parts, along with offering market leading levels of technical support and back-up. As we are confident that we hold the UK’s largest all-makes stock of Tail Lift and Shutter Parts, we can help you get your vehicle back on the road faster!
Manning the stand at this year’s show is David Conman (Managing Director), Nicola Gardham (Operations Manager) and Julie Conman (Director)
January 2015 - 25 Years in business!
We are delighted to announce that we have now entered our 25th year of trading.
Formed by David and Julie Conman in 1990, we started life as a business operated from home and with the trading name of Humberside Taillift Services. It consisted of David and a 5 year old ex-Water Board Ford Transit van that was converted to carry out mobile Tail Lift repairs. “I clearly remember that first van and I have very fond memories of it,” said David “I also remember my very first mobile phone, although I think the term mobile back then wasn't quite like it is today!”
In 1997 we moved into new purpose built premises in Hull and with continued and significant expansion of this site, our Service Department and National Parts Centre still remain today.
A big turning point for the business came in 2004 with the creation of our parts4taillifts brand and the successful launch of this new brand at the CV Show in the same year. Since then we have seen significant and continued growth over the years. We now employ over 30 staff and are confident that we hold the largest all-makes stock of genuine Tail Lift & Shutter Parts in the country.
Our goal now is the same as it was in 2004: to offer a one-stop-shop for all makes of genuine Tail Lift & Shutter Parts at low prices, along with offering market leading levels of technical support from friendly and experienced Parts Advisors.
“We are absolutely thrilled to have reached this milestone which has been made possible by the incredible people we have working here and the fantastic support that we have received over the years from the manufacturers and from most importantly, our loyal customers.”
(Image shows some of our most experienced Parts Advisors waiting to take your call.)
September 2014 – Our new Mobile friendly Website is now live!
We have just launched our new Mobile Website, which has been specifically designed for improved accessibility from your Mobile Phone.
Now whilst still at clients premises or on site, our customers and their engineers can navigate this new website with ease, with account holders able to download the latest parts manuals in seconds* helping you identify the parts you need more quickly.
(*subject to having a mobile phone signal)
August 2014 - New Website Launched, now with a wide range of Tail Lift Engineer Tools & Equipment
We hope that you like our new website where you will now be able to find more Low Priced Genuine Parts even faster. We are now also offering a New Range of Quality hand-picked Products many of which we currently use within our own Tail Lift Service Department.
These items include:
• Tail Lift Engineer Tools & Equipment
• Commercial Vehicle Body Parts
• CV Marker Lights, Rear Lights & Reflectors
• Service Van Equipment
• Engineer Inspection Lamps, Torches & Batteries
We now carry a wide range of these parts for next day delivery and will be extending these ranges over the coming weeks and months. If you cannot find the item that you are looking for please call James on 01482 504444 and he will be happy to assist.
June 2014 - New Returns System & Procedure Launched
Whatever the reason, from time to time a customer will need to return a part to us and we want to ensure that this process is as simple and as easy for our customers as possible. To help us achieve this we have developed a new system and procedure, along with appointing Dan Grant as our new customer contact for all Returns.
Customers who wish to return a part to us should contact Dan by ether telephone (01482 504444) or email (email@example.com), explaining the parts that they wish to return along with our Sales Order or Invoice Number. Dan will then log the Return against the original sales order and issue a unique Returns Number, this will then allow us to manage and track the process very effectively ensuring a credit is raised to our customer in the shortest possible time.
May 2014 - CV Show Report
This year was a very busy show, particularly the Wednesday which was probably our busiest day in all of the 10 years that we have been exhibiting. Once again it was great to see so many new and familiar faces on our stand and we would like to sincerely thank everyone for taking the time to come and see us.
I would also like to express thanks for the many kind words of praise towards our staff for the levels of service and support that they provide on a daily basis, this was much appreciated and has been passed on.
March 2014 - The CV Show returns next month, visit us on Stand 5C110
Whether you are an existing customer or a potentially new customer, please visit our stand for a very warm welcome. You will find us in Hall 5 opposite the Renault Trucks stand.
Helping man the stand for the first time this year is Steve Crossland whom many of our customers will know as one of our Senior Parts Advisor. Steve is an experienced Tail Lift Engineer having worked with us for 10 years, 5 of which were working within our own busy Tail Lift Service Department.
Tail Lift manufacturers exhibiting at this year’s show are Dhollandia, DEL, Anteo, BAR Cargolift and Zepro.
Show times are: Tues 29th April, Wed 30th April & Thur 1st May - 08.30am to 05.30pm Daily. To register for your free entry ticket click here
Feb 2014 - New Special Offer brochure > Savings of up to 77%
We are close to finalising our new Special Offer brochure offering even greater savings on an even wider range of Genuine Tail Lift & Shutter Parts.
Savings of up to 77% will be offered for commonly used parts for Ratcliff Palfinger, Dhollandia, Ross & Bonnyman, DEL, Anteo, RSG, JR Mobile and Whiting parts.
If you would like to receive a copy of this brochure please email us at firstname.lastname@example.org quoting your current account number.
Jan 2014 - Save up to 67% on Genuine Tail Lift & Shutter Parts
We offer huge savings on the fastest moving Tail Lift and Shutter Parts with discounts of up to 67% on our fixed and monthly offers. To find our more please call us and speak to one of our friendly and experienced Parts Advisors.
Alternatively to receive our Monthly Offers please click here
Dec 2013 - Genuine Parts, Guaranteed!
As Official Parts Distributors for all of the UK's Tail Lift & Shutter Manufacturers we only sell Genuine Parts.
In today's "no-win no-fee" culture it is reassuring to know that all of our parts are backed by the Manufacturers guarantees, technical support and quality assurances.
Genuine reliability, Genuine quality, Genuine support - Genuine Peace of Mind.
Nov 2013 - It's our birthday!
I am delighted to announce that we have just entered our 24th year trading and I would like to sincerely thank all of our customers, old and new for their business over the last 12 months.
Regardless of how long we have been in business, we will always strive to improve upon the levels of service that we have previously offered. We launched our new Customer focused IT system at the beginning of last year and we feel that this has been extremely beneficial to us and all of our customers. We can now find enquiries within seconds regardless of their age and we now have collated a huge amount of technical information to allow us to answer queries much faster, greatly reducing the need for call backs and saving us all time.
We are now in position to push on even further with new plans which are currently being implemented to enhance our customer service levels in 2014 even further.
David Conman MD
Sept 2013 - Maxon announce that they are pulling out of UK
Maxon Press Release: “We knew that entering the mature liftgate market in the UK would be difficult. Therefore ten years ago, we started looking for partners and acquisition targets in the UK”, declared Anton Griessner, VP Business Development. “Consequently in 2005, we started a cooperation with the Ray Smith Group. This project however abruptly ended with the unexpected receivership of RSG in December of 2007. In order to salvage our business investment, we decided to proceed with a pilot business development project and continued to look for acquisition opportunities for further development. Unfortunately at this point in time, we are out of options (for an acquisition) and have made the difficult decision to discontinue marketing our products in the UK.”
Our upmost concern is the welfare of our employees and existing customers. We sincerely hope that all members of the MAXON UK team will seamlessly find new employment opportunities. Rest assured that we will assist with this process in any way we can. To our existing customers, they too can be assured that we will keep supporting our Maxon products in their fleets. For years to come we will keep a large spare parts inventory with a partner organization in the UK. We will stand behind our product warranty agreements and will also keep up our established 3rd party service network.
“This is a sad time for everybody involved in the UK project. Everybody has worked very hard and performed exceptionally well. Thank you in advance for everyone’s support”, says Anton Griessner..
August 2013 - Bigger, Smarter, Stronger - Faster
Bigger – In the last 18 months we have seen significant growth and now have 9 experienced Parts Advisors plus support staff manning 14 incoming lines.
Smarter – Since installing our new Call Centre Software and Telephone System in January 2012 we have collated a huge amount of technical data. This allows us to work smarter, answering your technical queries promptly and more efficiently whilst reducing our need for technical support from the OEM.
Stronger – By conducting weekly reviews of our stock and comparing it against current customer demand we have improved our first time pick rate significantly.
• Calls answered promptly by experienced Parts Advisors
• Technical queries answered promptly and efficiently
• Huge stock to suit customer requirements
Which means….We can help you get your vehicles back on the road Faster!
June 2013 - Safer Night-time Tail Lift Deliveries: Avoid trips, falls & collisions
More and more, operators are specifying tail lift lighting, says David Conman, MD of Parts4taillifts. "While most commercial vehicles have load compartment lights fitted, they are not designed to provide adequate lighting around the rear of the vehicle, which is arguably the most important area when it comes to preventing trips and falls," he says.
Parts4taillifts have now sold over 100 of their new Tail Lift Loading Lights for new builds currently being constructed by the UK’s leading trailer manufacturers and bodybuilders.
"Using the latest linear lens technology along with the most advanced LED chip design, this loading light projects a huge amount of light onto the Tail Lift platform and surrounding area,” says David. "And incredibly it only uses around the same amount of power as a 21 watt brake light bulb, so it will not flatten your batteries," he says.
Retrofitting is easy: the lights can be supplied with a heavy duty stainless steel channel that can be welded or bolted to the rear frame. On new builds, the lights should be recessed within the rear frame so as to conceal the unit and reduce risk of damage. Life expectancy is over 40,000-hours, which in most cases will exceed the life of the vehicle.
Parts4taillifts has also had much success with its Solar Powered Tail Lift warning lights. "We have sold around 500 of these since launch last January and we have had very positive feedback, however we have been able to improve its versatility even further” says David “our new batch of lights, arriving shortly, now have an additional internal switch which will also allow this light to be fitted on the side of the platform.”
The solar powered lights are on trial with many large national fleets. "CE Regulations state that tail lift platforms must be visible in poor light conditions and we feel that our new solar powered platform flashing light is a much brighter alternative to ineffective platform flags," he says.
"The advanced solar panel will charge the light even on the dullest winter's day producing up to an incredible 10-hours flash time from a mere 4-hour charge." said Conman "With a life expectancy of between 3-4 years, this light is more cost effective than your conventional platform flags and can last up to 8 times longer,” he added.
May 2013 - Torsion Bar Summer Sale!
Throughout May you can enjoy up to 57% discount on our range of Genuine Ross & Bonnyman and Ratcliff Palfinger Torsion Bars. Watch out for our emailed offer due to go out within the next couple of days or contact us for more details.
May 2013 - Our Ross & Bonnyman Special Offers have changed
Please be aware that the range of Ross & Bonnyman parts that we have on offer and are contained within our Special Offer brochure has changed. If you would like an updated brochure or would like further information please do not hesitate to contact us on 01482 504444 and ask for Mark or Andy.
April 2013 - CV Show Report
The CV Show seemed extremely busy this year, a fact endorsed by the official visitor figures which were up 12% on last year to 18,000. We were in fact kept very busy throughout the whole three days and we would like to sincerely thank everyone who took the time to come onto our stand.
It was great to see so much interest in our range of LED Lights and even better to see the resulting orders coming through since the show!
April 2013 - It's Show Time!! (CV Show - Tues 9th to Thurs 11th April)
This years show looks like it will be very busy with the majority of the big Truck manufacturers returning this year and drawing in the crowds. DAF have a 50% larger stand then when they last exhibited in 2011 and they are also using this years show for worldwide premiers for 2 new models. Volvo make a return for the first time since 2008 and also exhibiting are MAN, Mercedes and Iveco.
Tail Lift manufacturers also have a strong presence at this years show with Anteo, Del, Dhollandia, Maxon and Ratcliff Palfinger exhibiting.
Please come and visit our stand and see our new all-in-one Tail Lift Engineers Tool Kit along with a demonstration of our new range of SOLAR and Battery Powered Tail Lift Platform Flashing Lights.
Visit our stand in Hall 5 located opposite DAF - Stand Number 5C70.
Feb 2013 - Low Priced Genuine Parts - Guaranteed!
From the experts for Tail Lift & Shutter Parts.
With the introduction of additional Parts Staff to cope with our increased workload, our Parts Sales Team's accumalative Tail Lift and Shutter Door experience has now topped over 100 years!
With 14 incoming lines along with the largest stock of Genuine Tail Lift and Shutter Parts to draw from, we promise not only to supply you genuine parts at the lowest prices, but we also promise to get your vehicles back on the road faster!
Jan 2013 - Introducing the all new "Tail Lift Engineer Tool Kit Box"
This new product contains the specialist tools every Tail Lift Engineer needs, all contained in one robust and lockable carrying case. This Tool Box Includes: Pressure Test Kit with additional spare gauge, Volt/Amp meter, Inclination sensor, Digital calliper, Chain gauge, Stop watch, Calculator & Tape measure.
The new Tail Lift Pressure Test Kit included within this box fits the following lifts: PLS, DEL, Ricon, RSG, Dhollandia, MBB, Ross & Bonnyman, Ratcliff Palfinger etc. And what's more, the Pressure Test Kit comes with an illustration showing which connection fits which Tail Lift.
This Tool Box Kit is now available to purchase from this site.
Jan 2013 - Is this the first ever SOLAR Powered Platform Flashing Light?
We have just launched our new and exclusive Solar Powered Platform Flashing Light and we are promoting this as an alternative to the conventional Platform Flags which are fitted onto most Tail Lifts.
“CE regulations state that Tail Lifts should be visible in poor light conditions and it is industry practice to fit a flag with a reflective strip to comply with this statutory requirement,” said David Conman MD “however, the flags visibility very quickly becomes compromised due to road dirt and wear and tear and so requires changing frequently. We feel that our light is a much brighter, modern and more cost effective alternative because it remains highly visible for its entire life.”
An internal switch turns the light off when the platform is stowed and the Solar Panel will charge the light even during the dullest of winter’s short days. Priced at only £12.50 each and with a life expectancy of 3-4 years, these lights work out cheaper than flags which usually need changing ever 6 months.
This SOLAR Light is now available to purchase from this site.
Oct 2012 - **NEW** - Battery Operated Platform Flashing Light - No wiring needed!
We are delighted to announce that we have a superb new product for sale. Our new Platform Flashing Light is completely self sufficient and needs no wiring – simply screw it onto your platform surface and the light will flash only when the platform is open. After prolonged testing we are delighted to find that the product ran for an amazing 1944hrs, which equates to an impressive 6.2 years life span. (Based on the lift being operated 1 hr a day, 6 days a week) Full details of this product will be on this website by 19th Oct along with the ability to purchase it online. If you wish to receive further details or discuss receiving a sample of this light please do not hesitate to contact us.
Sept 2012 - New Tail Lift LED Safety Products
As darker nights start drawing in, make your Tail Lift Safer to use by fitting our new Tail Lift LED Loading Light. Using the latest Lens & Chip Technology this new light projects a huge amount of light down onto the platform and surrounding areas making night time deliveries safer! And as it only uses 24 watts of power it won’t flatten your batteries.
July 2012 - Save over 50% on Torsion Bars this month!
During July we are delighted to be able to offer our customers big savings on Genuine Ratcliff Palfinger and Ross & Bonnyman Torsion Bars. If you purchase a combination of 6 or more of the most commonly used Ratcliff & R&B Torsion Bars you will only be charged £27.85 each which reduces the normal manufacturer retail price by over 53% on the bigger bars.
For more information please see our Special Offer page or call one of our friendly Parts Advisors on 01482 504444.
May 2012 - CV Show Report
The CV Show was very busy this year, as well as it being a sell out the footfall also seemed extremely good. Many thanks to all of our existing customers who took time out of their busy schedule to visit our stand and also special thanks to all the new visitors we had this year.
The Tail Lift LED Loading Light generated a great deal of interest and was very well received with sample orders being placed by a number of national fleets.
Many thanks again to everyone who visited our stand and we look forward to seeing you again next year.
April 2012 - New Product Launch at the CV Show next week.
We are excited to announce that we are launching a new product at the CV Show next week!
The all-new Tail Lift LED Loading Light has been developed exclusively for Parts-4-Tail Lifts by a leading UK LED Light manufacturer.
Using advanced LED Chip and Linear Lens technology this all-new Tail Lift LED Loading Light directs a High LUX Cool White Light to exactly where it is needed and because it has the lowest power consumption, you don’t have to worry about it flattening your batteries.
Come and see the Light - visit our stand 3E80
Slim, robust design & Easy installation…
The all-new Tail Lift LED Loading Light – Night-time Deliveries Made Safer!
March 2012 - The CV Show returns next month, visit us on Stand 3E80
The Commercial Vehicle Show returns in April and this year's show looks like it is going to be very busy with bookings to date up around 35%.
Del, Dhollandia and Ratcliff Palfinger are again exhibiting and other Tail Lift manufacturers returning this year are Anteo, Bar and Maxon.
This year we will be demonstrating the benefits of our new bespoke CRM system and we invite customers old and new to visit our stand and let us demonstrate to you how we are able to get your vehicles back on the road faster, saving you time AND MONEY!
Manning the stand at this year show will be: David Conman (MD), Nicola Gardham (Operation Manager) and Julie Conman (Director).
(24-26th April 08.30 to 17.30 daily)
March 2012 - Ross & Bonnyman are back in business!
We are very pleased to hear that the Ross & Bonnyman brand is set to continue with Ross & Bonnyman’s assets been purchase by Aberdeen based company the XL Group. It is understood that at least 30 jobs will be created within the new business which will trade as Ross and Bonnyman XL Ltd and is due to re-commence activity at the Forfar factory as soon as possible.
Feb 2012 - Ross & Bonnyman gone into Liquidation
After trading for nearly 40 years we are sad to report that Scottish Tail Lift manufacturer Ross & Bonnyman have gone into liquidation.
We understand that a reduction in orders due to retail superstore and warehouse expansions being slower than anticipated along with public sector spending cuts affecting the ambulance lifts part of the business have contributed towards the company’s demise.
During 2011 Ross & Bonnyman ceased manufacturing their commercial Tail Lift range to concentrate on their other products including their Ambulance Tail Lift and in August 2011 they sold their Commercial Tail Lifts Parts business to Ratcliff Palfinger.
Future Ross & Bonnyman Parts Supply
Commercial Tail Lift Parts - We currently have excellent stocks of these parts and we are confident that our ability to supply these parts will be largely unaffected.
Ambulance Tail Lift Parts - We expect some initial disruption, however we are confident that this will be short lived and customers are encouraged to continue placing orders with us for these parts as normal.
Jan 2012 - Minimal Calls, No Fuss, MAXIMUM SERVICE
We all hate spending more time than necessary when making a call to a supplier. We want it to be a quick and easy process whilst not having to remember who we last spoke to in order to get an answer to a previous enquiry. That's why Parts-4-Tail Lifts has recently invested in a major upgrade to their IT systems in order to provide the very best telephone experience and level of service for their customers.
Customer benefits include:
• Minimal Calls
By utilising a vast amount of previous information along with the daily collection of new data, we will be able to answer your technical queries faster whilst reducing the need for call backs.
• No Fuss
Want to order a part that you enquired about a day, week or month ago, without the fuss of having to explain your requirements all over again? We have the technology! All previous enquiries for every single customer are stored in our database, which can be found quickly using advanced search facilities saving you time and effort.
• MAXIMUM SERVICE The clock starts ticking the minute we take a new enquiry and call back times are closely monitored to help us maintain a consistently high level of service. All information is easily accessible by any member of staff, which means you don't need to remember who you initially spoke to in order to get an informative response.
Nov 2011 - It's our Birthday......again!
Wow, where does the time go? We are now entering out 22nd year in business and I can still remember our first day trading.
Looking to the future, I believe as a business we will look back on 2011 as a pivotal year for us. During 2011, our whole emphasis has been on how we can improve the over all levels of service that we offer our customers and during 2011 we have invested huge resources into achieving this. (see news entry below)
I would like to sincerely thank all customers old and new for their business during 2011 and we look forward to being able to meet your needs with even greater efficiency during 2012.
David Conman MD
Sept 2011 - Coming Soon!..New IT system to make all of our jobs easier
We are very pleased to report that our major IT project is on course to be completed by the end of this year and we are all very excited about how this will help us to raise our Customer Service & Support levels even higher!
When our newly developed Customer Relation Management Software is fully up and running customers will see the following benefits:
- We will be able to identify parts faster
- We will be able to answers general technical queries quicker
- On-going enquiries will be handled more swiftly and efficiently
- We will be able to find historical enquiries incredibly fast
- Customers will have the ability to view their Account on-line
Parts-4-Tail Lifts are committed to offering the very best levels of Service & Support to all of our Customers.
Sept 2011 - Coming Soon!..Manufacturers Parts Price Lists On-Line
Our Customers already know that we only sell Genuine Tail Lift & Shutter Parts and at the UK's Low Prices. They also know that we have a transparent pricing system and we always show manufacturer Part Numbers on all of our paperwork, this ensures that our Customers have complete confidence that they are getting the best discounts from real prices.
Coming Soon! ... We aim to upload all of the Manufacturers Parts Price List available to us onto this website, our Customers will then benefit from being able to log-in and view.
Genuine Quality Parts - Low Prices, along with total Pricing Transparency.
Aug 2011 - Ratcliff’s purchase of R&B Parts business completed.
After initially being referred to the Competition Commission, the purchase of Ross & Bonnymans Parts business by Ratcliff Palfinger has now finally been completed.
Ross & Bonnyman have now ceased to manufacture their commercial tail lift range and are now concentrating on their Ambulance Tail Lifts and other retained products.
Nothing changes for our customers other than Ross & Bonnyman Commercial Tail Lift Parts are now despatched to us from Ratcliff Palfinger’s National Parts Centre in Leeds.
Discounts and Special Prices for Ross & Bonnyman Parts to our customers remain the same.
June 2011 - Ross & Bonnyman Parts - Huge Stock Holding
Drawing from our huge stock of Genuine Ross & Bonnyman Parts and supported by our vastly experienced Parts Advisors, Parts-4-Tail Lifts can help you get your vehicle back on the road faster.
Our technical Sales Team is complimented by Geoff Newton who worked as Parts Manager at Ross & Bonnyman for many years. Geoff can assist you with the most complex technical query and is extremely experienced with all of the R&B products.
June 2011 - New Special Offer Brochure
We have added many lines to our genuine fast moving items on Special Offer and created a brand new A5 sized fully priced Special Offer Brochure for our customers. This brochure is available to named account holders only, lists over eighty of the most commonly used Tail Lift & Shutter Parts and offers savings of up to 75% against retail prices.
Customers can request their copy by emailing us at email@example.com
April 2011 - CV Show 2011 - Report
We thought that the CV Show was much better this year and over all the attendance was very good. A lot of the chassis manufactures returned this year which is always a draw and their stands were very popular.
We were delighted with our own new stand design which had the desired effect and attracted a large amount of new visitors to us. We were also delighted with the amount of existing customers who came to see us and maybe meet Andy for the first time.
Thanks to everyone who took the time to visit our stand and helped make this years show a great success.
April 2011 - New Ross & Bonnyman Special Offer Page
To allow us to list even more Ross & Bonnyman Tail Lift parts on Special Offer we have created a new dedicated R&B Offer page on this website.
To view, click Ross & Bonnyman in the left hand index & then click on the first window.
March 2011 - Major Investment Planned at parts4taillifts
During 2011 we are planning a new major investment within our IT and communication systems.
A new telephone system will allow us to increase our incoming lines from 10 to 14 and will get our customers through to the person they need to talk to faster.
A new main computer server has recently been installed and this will allow us to develop and implement our new and very powerful Customer Service software.
We anticipate that this project will take around 6-9 months to complete and will enable us to offer even higher levels of service and customer support along with complete traceability.
March 2011 - New key Staff Member Appointed!
Geoff Newton has recently joined our Parts Team and has over 26 years Tail Lift experience.
Having worked for Ross and Bonnyman since 1985, Geoff was promoted to their Parts Manager in 2006 and worked in this position until leaving the Company at the begining of 2010 when he moved to the North of Scotland.
Recently Geoff has been working as a mobile Tail Lift Engineer for the last 12 months and joins us with a huge amount of tail lift experience and product knowledge.
Feb 2011 - The CV Show returns in April, visit us on Stand 5B70
The Commercial Vehicle Show is back! (12th-14th April, 08.30-17.30 daily)
Come and see us in Hall 5 - Stand 5B70 and let us show you the benefits and savings that you can make when using parts4taillifts for all of your Genuine Tail Lift & Shutter Parts requirements.
This years show promises to be a good one with Dhollandia and Del returning to the show and Ratcliff Palfinger exhibiting at the show once again. The chassis manufacturers are also returning to this years show with MAN, Daf, Mercedes Benz and Renault UK also exhibiting in Halls 4 & 5.
Manning our stand this year are: David Conman MD, Andrew James Parts Manager and Nicola Gardham Operations Manager.
To register for this years show visit www.cvshow.com
Jan 2011 - New Parts Team Member
Due to increase demand and growth we are delighted to introduce an additional Parts Team Member.
Richard Clark joins us and will support the team by taking over many administration duties. This will allow our existing Parts Advisors more free time to deal with the increase in calls that we have experienced so far this year.
Watch this space for further recruitment announcements........
Dec 2010 - Humberside Tail Lifts open new Nottingham operation
New Tail Lift Repair Specialist for Nottingham
When Nottingham’s established tail lift repairer Chaloss ceased trading at the end of November, Humberside Tail Lifts moved swiftly to offer employment to its two local Tail Lift Engineers.
Simon Perkins and Jonathan Buckley are fully trained and certified and join Humberside Tail Lifts having a combined experience of over 19 years with Chaloss working on Tail Lift and Shutter Doors.
“I was very sad to hear of Chaloss closing as I have known the people there for many years,” said David Conman MD, “After speaking to Simon and Jonathan we saw an opportunity to get together and set up a new operation in Nottingham and this geographically links up extremely well with our existing Lincolnshire tail lift repair business.”
Trading as Nottingham Tail Lifts, this new venture is now fully operational and already has two well stocked and fully equipped mobile service vans covering Nottingham and the surrounding area.
For further information contact Cliff Reeder on 0115 704 3167 or firstname.lastname@example.org
Nov 2010 - Ratcliff Palfinger acquire R&B Parts
RATCLIFF PALFINGER ACQUIRE THE ASSETS OF ROSS & BONNYMAN COMMERCIAL SPARES BUSINESS
After 37 years Ross & Bonnyman Limited has made a strategic business decision to cease manufacturing commercial vehicle tail lifts. Ross & Bonnyman will continue to manufacture ambulance lifts, yard lifts, lifting decks and other specialised engineered products.
Ratcliff Palfinger Limited has come to an agreement with Ross & Bonnyman Limited to acquire the assets of the commercial vehicle spare parts business and will transfer these to their operation at the National Parts Centre based in Garforth, near Leeds.
As part of the transfer, Ratcliff Palfinger will also undertake the existing commercial vehicle tail lift warranty obligations of Ross & Bonnyman.
Supported by the Ratcliff Palfinger 24-365 agent network, which generally overlaps with the Ross & Bonnyman agent network, there is a perfect synergy to maintain the customer service levels and supply of genuine Ross & Bonnyman spare parts.
This transfer is subject to OFT approval and until such approval has been received the business will continue as normal through Ross & Bonnyman.
Subject to OFT approval being granted, the trading of Ross & Bonnyman spare parts for commercial vehicle tail lifts will commence from Ratcliff Palfinger’s NPC. It is anticipated that this will be from 4th January 2011. Ross & Bonnyman will continue to supply spare parts for ambulance lifts and their other retained products from Forfar. A further communication will be issued in due course.
Nov 2010 - it's our Birthday!
As another year flies by and we enter our 21st year trading it's nice to take 10 minutes to reflect on the past 12 months.
Taking into account the current economic climate, we have had a very good year and once again I would like to sincerely thank all of our customers for their much valued business. I would also like to thank our staff who have all worked hard and performed extremely well in such challenging times.
Oct 2010 - Dark Nights are here again!
It is sometimes suggested that the importance of Tail Lift Platform warning flags are occasionally overlooked.
Legislation states that all Tail Lift Platforms must be visible in poor light conditions and whilst some manufacturers offer the option of platform marker lights, most tail lift manufacturers comply with this legislation by having high visibility marker flags fitted.
It is important that the reflective strip fitted onto this flag remains intact, should this reflective strip become damaged or insecure then the complete flag should be changed.
If you have any further queries regarding Tail Lift Flags or any other queries relating to Tail Lift legislation please call us and ask for David or Andrew.
Aug 2010 - New Website Launched
We hope that you like our new look website!
Whilst we have tried to keep the site of a similar layout for easy navigation, you will find many more useful additions.
We have a new Special Offer window showing our low priced weekly offer. We have a new web commercial window located on our about us page and we have a completely new Delivery page which shows the various low cost delivery options for our UK and International customers.
We have also added a huge amount of additional parts which are now available to buy on-line with more parts been added on a daily basis.
parts4taillifts.com – Low Priced Genuine Parts – Guaranteed!
July 2010 - Parts Manuals
If you would like a Parts Manual for your specific Tail Lift or Shutter please email your request to email@example.com. If possible please include in your email the following information: Tail Lift Make, Model, Year of Manufacture and Serial Number.
But don't worry if you do not have all of this information, just email us what you have got, along with your contact telephone number, and we will take it from there.
Alternatively we have a good selection of Parts Manuals available for you to download from this website.
June 2010 - New Customer Service Manager Appointed
We are delighted to announce that John Swallow has been appointed our new Customer Service Manager.
John's previous role was to keep customers updated regarding their current orders and backorders and many of our customers will know John in this capacity. We are happy to say that John will still be responsible for this area of the business but will now be assisted by Mark Chappell who recently joined the Company. Mark's appointment will allow John the time to work within his new role and help the business in its drive to give our customers the very best possible levels of service and support.
Feedback on how we are doing and your views on our performance are always welcome and will always be acknowledged, looked into and responded too.
Please forward all feedback to John at firstname.lastname@example.org
May 2010 - Fly the Flag!
The World Cup approaches and it looks like the country will again be gripped by World Cup fever, and whether you like football or not, we doubt there will be any escaping!
We thought if you can't beat them you might as well join them, so for the first 500 orders we receive in June, which are dispatched from our National Parts Centre, we will be sending out a complimentary car mounted St George Flag!
April 2010 - Genuine Parts - Guaranteed!
As Official Parts Distributors for all of the UK's Tail Lift & Shutter Manufacturers we only sell Genuine Parts.
In today's "no-win no-fee" culture it is reassuring to know that all of our parts are backed by the Manufacturers guarantees, support and quality assurances.
Highest levels of Customer Service
Peace of mind
April 2010 - The CVO Show is next week!
The Commercial Vehicle Operator Show is back with us and starts next Tuesday(13th April). The show runs for 3 days from Tuesday to Thursday, opening times are 8.30am to 5.30pm and you can register on-line for your free ticket at www.cvoperatorshow.com
Please come and see us on Stand 5601.
March 2010 - We have increased our Stock Holding
Moving our offices from within our warehouse into a newly constructed building has enabled us the space to increase our stock holding.
And we haven't hung around. During the last month we have increased our stock range and stock holding by around a third. This will make our first time pick more successful and get the parts to you even faster.
February 2010 - Come and see us at this years CV Show
The CV Show is back at the NEC - April 13th - 15th.
Now re-named The Commercial Vehicle Operator Show, it promises to be the place to be for deals and inspiration.
Whether you are an existing customer or a potentially new customer, please visit our stand for a very warm welcome. You will find us just to the right of the main entrance to Hall 5, opposite Vauxhall.
Our Stand Number is 5601.
January 2010 - New Parts Team Member
We would like to introduce to you a new addition to our Parts Team. Lois Pearson has moved across to Parts from our Accounts Department having worked for the company for over 6 months.
In that time Lois has proven to be a very friendly and efficient individual and is currently undergoing product training. Lois’s role is in addition to our current team of Parts Advisors and has been appointed to maintain our high Customer Service levels during busy periods.
January 2010 - New Offices
Like everyone, we found 2009 a challenging year. However despite the economic climate we did not want to sit back and rest on past laurels so were determined to continue to move our business forward.
As a consequence of this we made plans during 2009 to create new warehouse space by relocating our Parts and administrative offices into a new purpose built building. This move is now complete and provides us with the perfect space to maintain and further develop our service.
The extra space this has created within our warehouse has allowed us to reorganise our picking and packing area for greater efficiency and increase our stocking levels and stock range.
November 2009 - We're 20 Years Old!!
We have just entered our 20th year trading and things have certainly changed during the last 20 years.
When I set the business up in 1990 tail lift preventative maintenance was virtually unheard of, however with the introduction of LOLER in November 1998 and the improvement of general safety standards, most tail lifts are now well looked after.
Time flies past so quickly and this year been a blur, which is probably a good thing considering how it's been such a challenging time for everyone.
I would like to take this opportunity and sincerely thank every single one of our customers for their business throughout this year and throughout the last 20 years.
David Conman MD
October 2009 - 40% discount* on all RSG Hoses
* This Week Only! - (wc 12/10/09) we are offering a 40% discount from all of our RSG Hydraulic Hoses which we have currently on stock. Please state this weeks RSG Hose offer when ordering.
September 2009 - New Catalogue available for download
Our new 24 page colour brochure is now available for free download - just click on the link on the left hand side of this page.
This colour brochure shows many fast moving tail lift and shutter parts and should be very usefull as a referance when away from your PC. If you require a quantity of hard copies of this brochure please let us know and we will happily forward them to you.
August 2009 - Coming soon...our new Catalogue
Keep a look-out for our new Catalogue which will be out this month.
This will be available in hard copy and we will send copies out with parts orders. It will also be available for free download from this site.
At x 24 pages long, it will show pictures along with part numbers of commonly used tail lift & shutter parts and will be very useful to use as a reference when trying to identify parts particularly when customers are on the road or on site.
August 2009 - RSG Parts on Special Offer
It was bound to happen.......
Stock Control can be challenging to say the least and whilst we can't seem to keep enough on the shelf of a wide range of RSG parts, there are some parts which we find ourselves overstocked on. We aim to offer these parts to our customers at greatly reduced prices. Watch out for a new tab titled "RSG Parts - Special Offers", this will be located within the RSG index on the left of our website.
August 2009 - CV Operator Show website launched
It's all systems go for the new - look CV Show (13th to 15th April 2009). Have a look at their new website at: www.cvoperatorshow.com
July 2009 - CV Show for 2010 has makeover
The Commercial Vehicle Operator Show 2010
The CV Operator Show will take place next year from April 13 to 15 in halls 4 & 5 of the NEC in Birmingham. The following year will see the first of a new Commercial Vehicle Show series.
The CV Operator Show is designed to promote best practice in all aspects of transport, distribution and logistics. Aimed at helping operators to optimise the running of their existing vehicles, the Show will enable exhibitors to present the widest possible range of products and services used in the day to day running of commercial vehicles of all sizes and types, with a particular accent on environmental impact, improved efficiency and profitability. Underlining the need for regular vehicle maintenance will be “Workshop”, where the latest diagnostics technology, replacement parts and service equipment for car and CV will be presented.
June 2009 - New Tail Lifts now held on Stock
We now hold a selection of new Tail Lifts on stock available for immediate delivery. Included in our current stock is a Ratcliff Palfinger Tail Lift RQ527 suitable for 3.5ton luton box vans. This lift can be fitted in 1 x day and does not require painting, (2080 outer column width). We also have a Dhollandia 1500kg Slider with an 1100mm platform complete with front Ramps & side ramps.
Call Cliff Reeder on 01482 575555 for further details.
June 2009 - New Humberside Tail Lifts website launched
Take a look at our new Service website at www.humbersidetaillifts.co.uk From our purpose built workshops based in Hull we can offer a one-stop-shop for all of your Tail Lift & Shutter repair and maintenance requirements. We can also supply & fit complete new Tail Lifts and Shutters at the most competitive prices, call our Service Department on 01482 575555 and ask for Cliff Reeder for further details.
May 2009 - Increased demand for RSG Tail Lift Parts
Even with the economic downturn, Parts4taillifts.com says it has seen a significant increase in demand for Ray Smith Group Tail Lift parts despite it now being nearly 18 months since they went into receivership.
“We have been delighted with our RSG Tail Lift parts growth over the last 12 months, with many new customers ordering from us,” said David Conman MD. “I feel these increased sales are partly down to the huge amount of RSG stock we now hold, and our ability to get the parts to our customers for the following day.”
January 2009 - CV Show 2009 cancelled
The Commercial Vehicle Partnership, comprising the SMMT, RHA and SOE, and the CV Show Committee, made up of the partners and representatives from the commercial vehicle and component sector, agreed today to cancel this year's CV Show scheduled for 28-30 April at Birmingham's NEC.
"This was a difficult decision but, on balance, the right one. What we learned from this exercise was that despite a generally negative response to 2009, there appears a much more positive approach to 2010 which encourages the Partnership to set plans in motion for a show in April of that year".Said RHA Chief Executive Roger King.
January 2009 - Trust us to Deliver - so you can too!
We just got bigger...and this isn't due to the amount of turkey we have eaten over the Christmas holidays! Over the past three weeks we have significantly increased our Stock Holding for our whole range of Tail Lift and Shutter Parts and these levels will be sustained throughout 2009.
This decision has been taken to allow us to give all of our customers an even greater level of support and service throughout 2009. In addition to this, our cut of times for the dispatch of orders sent from our National Parts Center is now 4.30pm with before 9.00am next day delivery also available.
December 2008 - Humberside Tail Lifts Ltd selected as one of the top 1% of companies in the United Kingdom!
According to the Who's who Publication of business elite. (www.whoswho.co.uk)
Entry into this publication is by selection only and according to strictly determined financial and company performance criteria over the last 9 years.
"This is a great acknowledgement for the business, particularly during these challenging economic times." Said Julie Conman, Financial Director, "Since my husband and I formed the business in 1990 we have always made every effort to make the business as efficient as possible and always run it on a sound financial footing."
December 2008 - We'll keep you up in the downturn!
With our genuine Tail Lift and Shutter Parts at the low prices.
- Official parts agents for every Tail Lift & Shutter manufacturer in the UK
- Our technical team will help you identify the parts you require faster
- Huge stock availability, reducing your vehicles down-time
November 2008 - It's our Birthday.....Again!
Where has the last year gone? It only seems a couple of months ago that I stated that we were just entering our 18th year trading, now we are a year further on and we've just entered out 19th year in business!
Time certainly flies when you're having fun!
David Conman MD
June 2008 - Huge range of Ray Smith Group Tail Lift Parts now available.
Having now had 6 months trading history under our belts since the sad demise of the Ray Smith Group, we now have a much clearer picture of the market place. This has allowed us to bulk purchase popular lines and to build up our overall stocking levels.
Our current stocking policy, which we have had in place for the last 3 months, is to purchase enough of an RSG part to last us the following 6 months. As a consequence of this we now have a huge wide range of RSG parts on stock and we are continuing this stocking policy which will ensure that these levels are sustained.
An additional benefit of our bulk purchasing policy is that we can offer even greater savings on fast moving RSG parts. Please contact Dave or Andy on 01482 504444.
April 2008 - Quality enquiries for parts4taillifts at CV Show
At the CV Show for the fifth consecutive year, parts4taillifts said this year's event produced the highest quality of new enquiries yet. "It was great to see so many of our existing customers taking the time to come and see us whilst they were at the show," said David Conman, managing director. "I was also absolutely delighted with the quality of new enquiries we received. These could prove very significant to us."
April 2008 - Still the UK's No.1 supplier of Ray Smith Group Tail Lift Parts
Whilst price is very important in today’s market place, it stands for very little if a part arrives late or is incorrectly sent. The same applies when a customer is left wondering about the progress of their order, that is why it is crucial to us that our customers are kept updated. The one-stop-shop for all Tail Lift & Shutter Parts - No.1 for Service. Visit us at the CV Show this week stand 19-045, or call us on 01482 504444.
March 2008 - Visit us at the CV Show
We are again exhibiting at the CV Show this year, we are located in Hall 19 on Stand 045.
The dates for this years show are 15th – 17th April, 8.30am - 5.30pm daily.
Due to the success that we have enjoyed at previous shows we have again increased the size of our stand this year. So if you are visiting the show and you operate or repair tail lifts or shutters please come and see us and discover the savings and benefits of dealing with this one organisation for all of your tail lift and shutter parts requirements.
Customers old and new are most welcome.
March 2008 - parts4taillifts purchase stock of RSG Tail Lift Parts from Administrator
In a move that will boost the confidence of many RSG Tail Lift operators and repairers, parts4taillifts have announced that they now hold a huge range of RSG parts.
Since the demise of RSG, parts4taillifts have been working tirelessly to establish new parts supply chains for the many RSG Tail Lifts that are currently operated by the UK’s haulage industry.
“Prior to Christmas we probably held the largest independent stock of RSG parts in the country,” said David Conman MD “Currently our stock holding is around 15 times that amount and now includes rams, PCB’s, controls, lift frames and platforms.”
parts4taillifts also continue to offer technical support for the full range of RSG Tail Lifts.
March 2008 - New Parts Dept. Staff
Chris Lane is leaving us at the end of the month for pastures new which are outside of our industry. Chris has been with us for 4 years now and whilst it is sad to see him leave I understand his decision and I, along with his work colleges, wish him and his family all the very best for the future.
As it is important that the replacement for Chris has a great deal of product knowledge, we have recruited one of our own Service Engineers to become a Parts Advisor. Steve Crossland has been working with us as a Tail Lift & Shutter Service Engineer for the last 4 years and will be making the move into the Parts Department from the 1st of March.
We are also delighted to announce that due to a continued and sustained increase in our Parts Sales, we have created an additional position within our Parts Department.
John Swallow will commence employment with us from the 10th March. John has worked within the motor trade all of his life and has over 18 years experience working as a Customer Service Manager. It is envisaged that John's Customer Services expertise will be fully utilised by the company in our drive to offer the very best in Customer Care.
February 2008 - Ray Smith Tail Lift Parts
We would like to announce that we are having a great deal of success in securing supply chains for Ray Smith Tail Lift Parts, a further announcement is expected shortly.
January 2008 - The Ray Smith Group - UPDATE
You are probably aware that the Ray Smith Group went into Administrative Receivership on the 19th December 2007 and immediately ceased trading.
This was a sad day for us as we have a long history with the Ray Smith Group. In fact RSG was the first tail lift manufacturer to appoint us official Spares & Service Agents when I first set up the business in November 1990.
Obviously there are still a large number of RSG tail lifts and demountable bodies in use and will continue to be used for many years to come. These inevitably will still need parts and technical support.
As one of the UK's leading RSG parts suppliers we are very confident that we can continue to offer parts for the RSG range and the necessary technical support.
Due to increased demand our stock of RSG parts is low at the moment, although we do still have stock and we have been working tirelessly over the last 3 weeks to secure future supply chains. Whilst I am pleased to inform you that we have had a great deal of success during this time, I feel that it will be some weeks, perhaps months before a full supply chain is established in the UK.
We would encourage all of our customers to continue placing orders with us for the full range of RSG parts and we will notify you of any shortages or delays relating to such orders.
Our priority at parts4taillifts.com is to be able to supply the entire range of RSG parts to all of our customers. We will continue to work closely with all parties and suppliers to enable us to achieve this in the shortest possible period of time. If you have any queries or if I can be of any further assistance please do not hesitate to contact me.
Thank you for your continued support and patience.
November 2007 - It's our birthday!...again!
Where do the years go? We have now just entered our 18th year trading and we have now occupied our current, purpose built site, for over 10 years. I still clearly remember painting the new workshop floor on a Sunday when my wife and my 2-year old son brought me some lunch.
That cute 2-year old little boy is now going to become a teenager on his next birthday - which is Christmas day. (but that's another story!)
Doesn't time fly!
David Conman - MD
September 2007 - Promotions & Introduction
I am delighted to inform you that Andy James has been promoted from Parts Supervisor to Parts Manager.
Andy has now been with the Company for over 12 years and has actually worked within our Parts Department for around 2 years having previously been employed as a Tail Lift Service Engineer.
To allow Andy time to manage his new role and greater responsibilities Andy will now answer general calls from 9.00am, however he will be available if specifically needed.
Chris and Phill will of course be available to answer calls from 8.00am.
I would also like to introduce you to relatively new member of staff. Richard Fryer has now been with the Company around 2 months working as our Stock Controller. It is intended that Richard will now start answering calls during busy periods. I have been very impressed with Richard during his short time with us and although it will take time for Richard to become technically experienced he is fully competent to deal with more straightforward enquiries.
July 2007 - Coming soon.....shop online!
That's right! Soon you will be able to shop with us 24 hours a day with our new "Add to Basket" e-commerce section of our website. Payment can then be made securely on-line using your credit card.
April 2007 - A Simple Guide to Tail Lifts.
This is now available for free download from this site. Click on the Tail Lift Guide link on our main index on the left. Alternatively we can supply hard copies free of charge. Simply email us your request.