faqs at Parts 4 Tail Lifts

Same day despatch for all stock items!

Frequently Asked Questions

Q. What are the benefits of using Genuine Tail Lift & Shutter Parts?
A. The original manufacturers know their Tail Lifts & Shutters better then anyone, therefore you have the complete confidence that the genuine parts provided are fully tested for quality and compatibility, ensuring reliability, peak performance and above all, Safety.

Genuine Parts always come with the Manufacturers Guarantees, Technical Support & Quality Assurances. No compromise, just quality parts at low prices for your complete peace of mind.

Q. Aren’t genuine Tail Lift & Shutter Spare Parts more expensive?
A. Not any more, Parts-4-Tail Lifts can in the majority of cases supply Genuine Tail Lift & Shutter parts at lower than non-genuine prices due to our bulk buying power.

Q. What are the risks of using non-genuine Tail Lift & Shutter Parts?
A. Using non-genuine Tail Lift & Shutter Parts leaves the operator more liable should a failure occur resulting in damage or injury.

Q. How do I know that my Parts Supplier or Tail Lift Repairer is providing me with Genuine Parts?
A. Firstly, we would recommend that you make it clear to your supplier that you only want Genuine Parts supplied for your Tail Lifts & Shutter and we would also recommend that you ask that the Manufacturers original Part Numbers are used at all times on your providers paperwork/invoices.

Q. How do I know that I am not being overcharged for my parts?
A. Providing that your Parts provider uses the Manufacturers original Part Numbers, you can quote this number to any of our Parts Advisors and they will be happy to provide you with the current Manufacturers List Price without obligation. We would also suggest that you ask your provider to always show the Manufacturers List Price on all of your invoices.

Please note that we always have the Manufacturers current Price Lists located on our website and these are accessible to our customers to check savings and for complete pricing transparency.  

Q. Can you help me identify the parts that I need?
Absolutely, our friendly Parts Advisors are here to help you and they don’t just rely on diagrams to identify your parts, but instead utilise many years of real-life experience repairing tail lifts within our own service department. In addition to this when needed, we also have the manufacturer’s full product support and technical backup.

Q. I have a problem with one of my Tail Lifts and I need technical assistance, can you help me with that?
Of course we can, we offer all types of technical assistance and general industry knowledge support to all of our customers. 

Q. I need my parts urgently, how can you help?
A. We have a huge amount of Technical data available to our vastly experienced staff and as specialists within the Tail Lift Repair industry, we have the tools and resources to quickly and correctly identify the parts you need. Not only does this save you time on the telephone and hassle, it also ensures that we can get your vehicle back on the road faster!

Q. Do you supply complete Tail Lifts & Shutters?
Yes we do. We can also help you choose the right product for your application.

Q What payment options do I have?
A. If you do not have a credit account with us then we accept most major credit cards along with PayPal. Alternatively we can issue a pro-forma invoice.

Q. What are your carriage charges?
A. Click here to find out more.

Q. Can I purchase Tail Lift & Shutter parts for delivery outside the United Kingdom?
A. Yes you can, please contact our Parts Advisors for further details.

Q How can I establish the make and model of my Tail Lift?
A. A manufacturer’s identification plate should be visible when facing the tail lift however if this is missing our Parts Advisors will be only too happy to assist you.

Q. Where can I find the serial number on my tail lifts?
A. Serial Numbers can be found stamped on manufacturers name plates located on the Tail Lift. If the name plate is missing a stamped number can usually be found on the near side of a Column Tail Lifts or on Cantilever Tail Lifts the number can usually be found stamped on top of the main beam on the off side.

Q. What information do I need when ordering Tail Lift & Shutter Parts?
A. You will require Part Numbers. If you do not know the Part Number then our Tail Lift & Shutter Parts Manuals can be used to help you. However we would advise that after finding a part number from the manuals you confirm the number is correct with our Parts Advisors prior to ordering. If you cannot find or do not know the Part Number our Parts Advisors will be happy to assist you in identifying the part you need.